NHS 111 Service
Posted: 22 June 2018
NHS 111 service to take calls out-of-hours across Telford and Wrekin and Shropshire from 17 July 2018
From Tuesday 17 July 2018, patients across Telford and Wrekin and Shropshire who need urgent out-of-hours medical help or advice will need to call 111.
The NHS 111 service will replace the current out-of-hours GP telephone access service provided by Shropdoc in Shropshire and Telford & Wrekin in line with national policy to provide a consistent, integrated approach to urgent care; but any patients that need to see a clinician out-of-hours will still be seen by a local GP or other appropriate clinician.
NHS 111 is much more than a helpline – if you’re worried about an urgent medical concern, you can call 111 to speak to a fully trained adviser. Depending on the situation, the NHS 111 team can connect you to generalist and specialist nurses, or even a GP or pharmacist, and can arrange face-to-face appointments should you need one. It is free and available 24 hours a day, 365 days a year.
There is also a new ‘ASK NHS’ app that has been designed that provides improved access to NHS 111 and other local NHS services. Advice is delivered by the virtual clinician ‘Olivia’ and she takes you through the steps of the symptom checker which can result in the booking of a GP appointment, access to NHS choices, a call back from a clinical expert or access to self-care.
You can download the ‘Ask NHS’ app via Google Play (for Android phones) or Apple App Store (for iPhones). If you need more guidance on how to download the app please click here.
If you are a patient living in Wales you should continue to use the Shropdoc number.
Posted: 19 June 2018
We respect your privacy and are committed to protecting your personal data. This privacy notice will inform you as to how we look after your personal data when you visit our website (regardless of where you visit it from) and tell you about your privacy rights and how the law protects you.
Please navigate to our Privacy Statement page for further information and to download our Privacy Statement Document in FULL.
Accessible Information Standard
Posted: 19 June 2018
The Accessible Information Standard aims to ensure that patients (or their carers) who have a disability or sensory loss have access to information they can understand, and any communication support they might need.
Should you have any requirements or know of a patient who needs support, please let the Practice know and we will help provide support whether that is providing information in large print or putting a patient in touch with British Sign Language (BSL) interpreter, email or Braille.
We will be collecting this information initially for new patients on registering and for patients who are known to the practice to have a disability which requires communication via a specific method.
If you require a specific method of communication because of a disability or sensory loss, please inform the practice as soon as possible.
You can download this form and post/hand it into the Surgery:
Please also navigate to our page, AIS for more information and to watch a short video
Personal Development Workshops for Young Adults (16-22yrs old)
Posted: 14 June 2018
Would you like to join a group for a one day workshop aimed at increasing your confidence and expanding your emotional and psychological awareness? Spend some time with others in a confidential and supportive space looking at issues that affect young adults?
Issues such as:
- personal relationships
- exam pressures
- social expectations
- cyber bullying
- peer pressure
- drug and alcohol issues
- body image and gender issues
The workshops will be facilitated by a qualified counsellor and held at Portcullis Surgery on the following dates:
- Monday 20th August from 1:30 pm-4pm
- Saturday 22nd September 2018 from 09:30 – 12:00
Please see your GP or healthcare professional if you would like to to attend one of these workshops. Group numbers will be limited to eight, so please book early.
Live Longer through Laughter
Posted: 18 May 2018
Launch of the campaign “Live longer through laughter” in support of Ludlow Fringe Festival.
The doctors, staff and Patient Participation Groups of Portcullis and Station Drive medical practices are launching a campaign to support the Ludlow Fringe Festival. We feel the festival has a wealth of opportunities to bring people together for shared experiences that enhance the emotional health and general wellbeing of our patients.
The funding which is currently available, although welcome, is insufficient to guarantee the long-term survival of the Fringe, we are concerned that if funds are not increased we are in danger of losing the Fringe Festival
We would like to raise funds in order to assist the organisers of the Ludlow Fringe Festival to continue and potentially expand the Festival role in promoting workshops and specific activities related to mental health, dementia and management of stress.
If each patient in our combined practices donates just £1.00, our target would be reached! Please give generously to enable The Fringe to continue making the Arts come alive in Ludlow! Please support by buying tickets and attending one of the many events available!
- Website Ludlow Fringe: https://www.ludlowfringe.co.uk
- Facebook: https://www.facebook.com/pg/LudlowFringe
Drs Beanland, Cook, Farnell, Harris, Morton, & Yarham
See and Hear Shropshire 2018
Posted: 20 April 2018
Do you have sight or hearing loss, or know someone who does?
If you have sight or hearing loss, know someone that does, or work with people that do, the See and Hear Shropshire exhibition 2018 will be beneficial to you.
See and Hear Shropshire 2018 is taking place at Shrewsbury Sports Village on Wednesday 16th May.
Download this Poster
To find out more call 01743 257746.
Diabetes X-PERT Course in September
Posted: 19 April 2018
DO YOU HAVE DIABETES?
Why not come along to a FIRST STEPS TASTER SESSION and learn more about the X-PERT Diabetes Prevention and Management Course.
There will be a course, 10:00am – 12:30pm on:
- Wednesday 5 September 2018
The venue for this Course is:
Ludlow Community Hospital
Download this X-PERT First Steps Poster for more information.
Or to book a place, call 01743 277 693/694
Posted: 8 February 2018
Portcullis Surgery is looking to replace Dr Nicholas Farnell who is retiring from the partnership at the end of July 2018. We are looking for a Full Time Partner (8 sessions) to join our team in Ludlow in beautiful South Shropshire, described as the loveliest town in England (John Betjeman). Part-time/Job share Partnership or Salaried Assistant may be considered. There are good to excellent schools in the area in both the state and private sectors. Housing is of good quality and affordable.
We have a list size of 8000 patients and provide excellent access and availability of appointments for our local population, with 3 Full time partners and 4 Part time assistants. In addition we have 4 excellent nurses including 1 Advanced Nurse Practitioner who assists with acute illness assessment and home visits. We are a Teaching and Training Practice, teaching medical students from Keele University throughout the year and training GP Registrars. Our team is very well structured and organised and we achieved GOOD in every area of our CQC inspection in 2015. We are high QOF achievers and have structured Chronic Disease Monitoring and Medication reviews, mostly run by our nurses. We have extended access surgeries on a Monday and Friday and some Saturday mornings. We also provide Medical Cover to our local Community Hospital with MIU, Xray, Physio and OT services and manage and treat patients in our 24 bedded ward.
We are keen to welcome a partner to the business who wants to have an input into how we develop and who can bring their own ideas and direction to our future. We feel that we are a very professional practice offering a relatively high income, great variety and a good work-life balance. We enjoy the multifaceted nature of our work but first and foremost want to remain a Family Medicine orientated practice where patients feel cared for and supported throughout their time with us. We have daily coffee meetings and feel we provide a supportive and caring environment for our clinical staff. We also run monthly education/dinner club meetings in Ludlow.
Our premises were extended and completely refurbished in 2015 which provides us with plenty of space and a wonderful working environment enjoyed by both staff and patients.
Call us for information – talk to patients and doctors who know us. Please come visit and meet us face to face or offer to locum to try us out. Don’t miss this excellent opportunity to shape your new life and career.
Send us a letter or CV or simple email to register your interest at this stage:
For the attention of Dr Yarham or Dr Beanland
Telephone: 01584 875 752
Email: [email protected]
Become a Volunteer with the Cinnamon Trust
Posted: 24 January 2018
Do you have a bit of spare time? Do you like dogs? Would you like to help someone in your local community?
Cinnamon Trust matches volunteers with elderly and terminally ill people who are struggling to walk their much loved dog. They would very much like to increase the number of volunteer dog walkers in the Ludlow area.
Please contact the Cinnamon Trust on 01736 757900 to find out how you can become a volunteer and make a difference.
Type 2 Diabetes
Posted: 10 January 2018
Do you have Type 2 Diabetes?
Why not come along to a, ‘First Steps Taster Session’ and learn more about the X-PERT Diabetes Prevention & Management Course.
This 2½ hour session will answer key questions regarding self-management:
- What is diabetes?
- What do your health results mean?
- Nutrition for Health – different dietary approaches?
- Physical Activity?
- What are the benefits of attending a full X-PERT course?
There is a First Steps Course taking place in Ludlow on Wednesday April 4 2018 from 10:00am to 12:30pm.
To find out more telephone: 01743 277 693.
You can also download this leaflet, First Steps Poster Ludlow
New Memory Service at the Surgery
Posted: 8 December 2017
From 3rd January 2018, Joanne Spencer from the Memory Team will be holding a fortnightly Memory Clinic in Portcullis GP Surgery.
If you are worried about your memory, please initially make an appointment to see a GP.
Your GP will make arrangements for you to attend the Memory Clinic if that is appropriate.
Future of Ludlow Hospital
Posted: 3 November 2017
A public meeting, at which the future of Ludlow’s Community Hospital will be discussed, is taking place on Tuesday November 9 at 7:00pm at the Methodist Church, Broad Street, Ludlow. The meeting will be chaired by Ludlow Mayor, Councillor Tim Gill and attended by Ludlow’s MP Philip Dunne. There is also an online petition ‘Save Ludlow Hospital’. Portcullis Surgery staff support this petition. Please consider coming and signing the petition at the practice or sign it online.
The ‘Save Ludlow Hospital’ petition can be found at:
We are on Facebook and Twitter
Posted: 5 August 2017
Did you know that Portcullis GP Surgery now has a Facebook page and is on Twitter?
To keep up to date with news from the Surgery follow us on Facebook at:
or on Twitter at:
Please be aware that these sites are for information only. If you have any comments or questions please send an email to [email protected] or telephone the surgery on 01584 872939
Changes at Portcullis GP Surgery in Ludlow from September 2017
Posted: 26 July 2017
“Changes are taking place at Portcullis GP Surgery in Ludlow from September 2017. There will be more Nurse and Doctor appointments available. These extra appointments are being created at times to accommodate our working patients.
Extra Capacity for Nurse Appointments
Portcullis Surgery is pleased to announce that, Advanced Nurse Practitioner (ANP) Joy Godding will be joining Sisters Amanda Robinson, Hazel Lambourne and Stephanie Brereton, our existing Nursing Team. ANP Joy worked in our practice from 2005 until last year and was well liked by both staff and patients. For the past year, she has been working in a more advanced role in a large, busy practice in Hereford and we are delighted to welcome her back in the practice in her new role.
ANP Joy will be working 4 days a week: Mondays, Wednesdays, Thursdays and Fridays. Joy is now qualified to see patients with urgent problems such as abdominal pain, chesty coughs, shortness of breath etc. as well as the usual minor illnesses, sore throats, urine infections etc. She is also a qualified diabetic specialist nurse and has an interest in chronic disease.
ANP Joy will be carrying out some late surgery sessions on Monday evenings (6.30 – 8 pm), early surgeries on Friday mornings (7.30 – 8 am), as well as one Saturday morning per month.
Our Receptionists will be happy to help you book your appointment with one of our nurses or alternatively you may wish to book your appointment directly online if you have registered for Patient Online Access.
Need a Blood Test, Blood Pressure Check or a Health Check?
Did you know that our Health Care Assistant, Linda McMahon is also available for Monday evening and early Friday morning appointments? Ask a Receptionist to book your appointment.
Extra Capacity for Appointments with a Doctor
In addition to the usual weekday GP appointments, which continue to be booked through our Portcullis GP Surgery Receptionists or online; from September 2017 the Practice will be opening and offering more GP appointments during Monday evenings (6.30 – 8 pm) and one Saturday morning (9 am – 1 pm) per month. This change has been made to try and offer better services to patients who work full time.
These extra routine appointments are being made available as a pilot under the Prime Minister’s GP Access Scheme and as such are only available by telephoning 0333 222 6649. Please understand that this is not an emergency service, the appointments cannot be booked directly through Portcullis GP Surgery and there will be no drop-in availability on the day. Any emergency will be directed to SHROPDOC.
Dates are already available for September to December.”
Free Mental Health Services ONLINE for 11-25 year olds
Posted: 24 July 2017
Portcullis Surgery is aware that many young people find it difficult to access mental health services and counselling and would like to highlight the Kooth service. Kooth provides free, anonymous online counselling through your phone, tablet, laptop or PC. Anyone with a Shropshire or Telford & Wrekin post code aged 11-25yrs can register to access Kooth. A referral is not required, just go to www.kooth.com.
The website also offers peer support, self-help material and gives children and young people access to live forums. The website is available 24 hours; there will be professional counsellors available for live online chats at the following times:
- 12:00 to 22:00 (Monday to Friday)
- 18:00 to 22:00 (Saturday, Sunday and Bank Holidays)
For more information visit Kooth – www.kooth.com
A note for parents:
Where the young person’s needs are greater than what Kooth can provide the service will be able to refer them directly to access specialist mental health help through either Healios or SSSFT.
Posted: 19 July 2017
Calling all Diabetics!
The Community Diabetes Specialist Nursing Service is holding a First Steps Introduction into the Diabetes Educational Course for Type 2 Diabetes.
We are offering a taster session called First Steps in August which provides key information for self-management of diabetes. The session last 2 hours 30 minutes and aims to answer the following questions:
- What is diabetes?
- What health results do your doctor and practice nurse look at and what do they mean?
- What are the different dietary approaches to diabetes?
- What are the benefits of physical activity
At the end of the session you will be given the opportunity to enrol for the full XPERT course.
The next available dates are:
Date: Wednesday 30 August 2017 Time: 10am to 12.30pm
Venue: Ludlow Hospital, Gravel Hill, Ludlow, SY8 1QX
If you would like to book a place please ring 01743 277693 or email: [email protected] as soon as possible. You are welcome to bring a friend or relative with you if you wish to.
Welcome Back Nurse Joy
Posted: 19 July 2017
Portcullis Surgery is pleased to announce that Nurse Joy Godding is returning to our Practice in September as an Advanced Nurse Practioner. Nurse Joy worked in our practice from 2005 until last year and was well liked by both staff and patients. She has been working in a more advanced role in a large, busy practice in Hereford for the last year and we are delighted to have her back in the practice… in her new role.
Joy will be working 4 days a week, Mondays, Wednesdays, Thursdays and Fridays. She is now qualified to see patients with urgent problems such as: abdominal pain, chesty coughs, shortness of breath etc as well as the usual minor illnesses, sore throats, urine infections etc. Nurse Joy is also a qualified diabetic specialist nurse and has an interest in chronic disease.
Finally she will also be carrying out some late surgery sessions on Monday evenings, early surgeries on Friday mornings with the partners as well as Saturday sessions with Dr Beanland in order to accommodate the needs of working patients better.
Prime Ministers GP Access Fund
Posted: 30 March 2016
We are taking part in a pilot scheme under the Prime Ministers GP Access Fund which offers our patients the opportunity to see a GP or nurse for a routine appointment when they need to.
There is a network of GP practices in Shropshire which are offering extended opening hours for routine appointments. Emergency medical care when Portcullis Surgery is closed is still provided by Shropdoc.
The GP or nurse whom you will see, will have access to your medical records under special data sharing agreements and you will be asked for your consent for them to access your records when making an appointment and at the start of the consultation.
Your usual GP here at Portcullis will be able to see the consultation on your records.
These appointments can NOT be booked via Portcullis Surgery, instead you must ring 0333 222 6649 to book or cancel one.
Please note there are no appointments under this scheme available at Portcullis and the appointments you will be offered will be at various practices across Shropshire and at various times.
Please see leaflet below for more information:
Extended hours Information