Community Urgent Eyecare Service(CUES)

The Community Urgent Eyecare Service (CUES) going live on the 1st July 2025.

If you have an urgent eye problem please call the Telemedicine Hub, 0303 003 5598.
The Hub team is available from 9:00 – 17:00 Monday to Saturday to support patients, assessing eligibility for the service, managing via Telemedicine and where required, booking face to face appointments with local optical practices or making onwards referrals to secondary care.

This service is designed to provide timely and expert care for urgent and recent onseteye problems. It is delivered by trained optometrists in the community and via ourTelemedicine Hub, allowing patients to get the help they need without having to go to their GP or hospital. Service Eligibility

This service is available to adults and children registered with a GP in Shropshire, Telford and Wrekin ICB presenting with a recent onset urgent or minor symptomatic eye conditions that require consultation.

Eligible problems include:

• Sudden or recent onset of blurred vision
• Ocular pain or discomfort
• Red eye
• Foreign body removal
• Emergency contact lens removal (not by the fitting practitioner or practice)
• Dry, itchy, or gritty eye
• Epiphora (watery eye)
• Trichiasis (in-growing eyelashes)
• Lumps and bumps in the vicinity of the eye
• Flashes/ floaters

Patients that are not eligible for this service should go to A and E

• Severe eye pain – eye pain that patient is unable to tolerate
• Chemical injuries or household chemical (bleach, acid etc) – wash out
  continually
• Sharp Trauma – facial/eye lacerations or glass injuries
• Recent Eye Surgery – symptoms one month or less after surgery, patients are
  asked to contact the Cataract Surgery Treatment Centre as per discharge
  instructions

Exercise on Referral – discuss with a GP whether a referral under this scheme is appropriate. Ask to speak to a Dr or ANP to discuss a referral

For more information about the scheme visit Healthy Shropshire

Please make an appointment to speak with a GP if you think you would benefit from a referral to one of the following services:

• Podiatry – if you have foot pain, discuss with a GP whether a referral to the podiatrist would be appropriate.
  For more information about NHS podiatry services in Shropshire click here
• Physiotherapy – discuss with a GP whether a referral to see a Physiotherapist would be appropriate.
  For more information about NHS physiotherapy services in Shropshire click here

Public Health Nursing Service in Shropshire

• Combined School nurse and Health Visitor
• 0-19 service
• Single Point of Access
• Patient Line 0333 358 3654
• Dedicated admin support Mon-Fri 9-12 and 1-4.30

Health Visitors in Hereford 01432260195

Other useful services for Parents

Help with Parenting-Parenting Classes

Understanding Your Child – parenting clinics

Shropshire Council Parenting Team are offering clinics in Shrewsbury, Oswestry and now Ludlow, where parents across all levels of need will be able to book an appointment with a Parenting Practitioner to discuss any difficulties that they might be experiencing in understanding and managing their children’s behaviours. In this appointment a package of support will be agreed with the parent.

The clinic will run as follows;

Monday: 12:00-16:00, Rockspring Community Centre, Sandford Road, Ludlow.

A parent will need to book a 45 minute appointment in advance of the clinic; all bookings via Parenting Team: parenting.team@shropshire.gov.uk or Telephone 01743 250950

District nurses or community nurses work together in Inter Disciplinary Teams with occupational therapists, physiotherapists and other workers to deliver community health services to patients in their own homes.

They provide services for housebound patients.

There is an open referral process, this means that patients that need nursing care at home can be referred into the service by a GP or other relevant health care professional.

If you think you need nursing care at home you can call them directly on 01588 676323

The teams deliver urgent and planned care to patients helping to prevent avoidable admissions to a main hospital and to promote a healthy lifestyle as well as to maximise independence at home.

Teams also work closely with partner agencies to deliver end of life (palliative) care to patients and their families, supporting people to die at home if this is their preferred choice.

They also work with other services in the community.

Nurses or therapists that you may see may also refer you to other members of the multidisciplinary team if you need more specialist advice and support.

The Minor Injury Unit (MIU) is staffed by experienced nurses, and patients that attend will be assessed and treated as quickly as possible. If your condition cannot be dealt with at the Minor Injuries Unit, then you will be referred to your GP or nearest Accident and Emergency department (A&E) or to another appropriate service.

The Minor Injuries Units offer treatment to anyone with a minor injury. There is no age limit.

This is a walk-in service and you do not need to be referred or to make an appointment, but please note the Minor Injuries Unit is not open 24 hours. It is currently open from 8:00am until 8:00pm every day of the week.

Your GP or other healthcare professionals may refer you to the MIU, and some patients are brought into the units by the ambulance service.

Staff at the Minor Injuries Unit treat:

• Bites, human and animal
• Cuts and lacerations
• Foreign bodies in the eyes, nose and ears
• Fractures that require plaster only
• Minor burns and scalds
• Minor head injuries (with no loss of consciousness)
• Soft tissue injuries, for example sprains and bruises
• Wound infections

We do not see patients suffering from the following:

• Abdominal pain
• Alcohol-related problems
• Breathing problems
• Chest pain
• Drug overdose
• Gynaecology problems
• Health conditions usually treated by a GP
• Mental health problems

If you have any of the above conditions you should contact your GP, or, if it is a life-threatening injury or situation, then call for an ambulance by dialling 999.