Ordering repeat prescriptions
The easiest ways to order repeat prescriptions are:
Online Requests
- Using our Online System powered by Accurx. https://florey.accurx.com/p/M82043
- Online messages will be read by a member of the team within 1 working day and can be sent at anytime 24hours a day and 7 days a week. The prescription request will be dealt with within 1 working day. Any messages sent after 2pm each afternoon may not be answered until the next working day. Messages sent on a Friday after 2pm may not be answered until the following Monday.
- Using your NHS App or NHS account (through the NHS website or in the NHS App). The App will send the practice a message. Online messages from the NHS App will be read by a member of the team within 1 working day and can be sent at anytime 24hours a day and 7 days a week. The prescription request will be dealt with within 1 working day. Any messages sent after 2pm each afternoon may not be answered until the next working day. Messages sent on a Friday after 2pm may not be answered until the following Monday.
These accounts show you all your repeat medicine and dosage and you can choose the ones you need.
You can also:
Email requests:
Following feedback from patients we are reinstating the option to send us an email – portcullis.surgery@nhs.net for repeat prescriptions ONLY (please be aware we are unable to give medical advice using this email, this is only for medication requests). The prescription request will be dealt with within 1 working day. Any messages sent after 2pm each afternoon may not be answered until the next working day. Messages sent on a Friday after 2pm may not be answered until the following Monday.
Paper requests:
Of course you can still bring the paper form of your prescription or the to the surgery and leave it in our black box at anytime outside the practice. Your paper request should always include your Name, DOB and Address, please pop in to the surgery for a paper request form or download it from the link below. The prescription request will be dealt with within 1 working day. Any messages sent after 2pm each afternoon may not be answered until the next working day. Messages sent on a Friday after 2pm may not be answered until the following Monday.
Phone requests:
We do prefer medications to be ordered either online on on a piece of paper as this is a much safer way of requesting prescriptions that makes errors less likely, so please pop in to the surgery for a paper request form or download it from the link below:
From Wednesday 22nd October 2025 we will allow phone call requests via Portcullis Surgery Prescription Hotline by simply calling the practice from 10.30 to 5pm Monday to Friday. The POD service will be closing soon and will no longer be an option for patients. Any requests after 2pm each afternoon may be dealt with on the next working day. Messages sent on a Friday after 2pm may not be answered until the following Monday.
Download our Leaflet on how to order a Repeat Prescription
Collecting your prescription
You can usually collect your prescription from the pharmacy 3 to 5 working days after you have ordered it.
You will need to choose a pharmacy to collect your prescription from. We call this nominating a pharmacy.
You can change your nominated pharmacy at any time:
- on the app or website where you order repeat prescriptions
- at your GP practice
- at any pharmacy that accepts repeat prescriptions
Questions about your prescription
If you have questions about your medicine, your local pharmacists can answer these. They can also answer questions on medicines you can buy without a prescription.
The NHS website has information on how your medicine works, how and when to take it, possible side effects and answers to your common questions.
If you would like to speak to someone at the GP surgery about your prescription:
- Ask for a call back from our prescription query clerks (Sarah or Hayley)
- Ask for an appointment with one of our pharmacists Eden and Charlotte to discuss and review your medication.
- Ask for an appointment with the clinician (ANP or Dr) who knows you well to discuss and review your medication.
Medication reviews
If you have a repeat prescription, we may ask you to come in for a regular review. Our Long Term Conditions reviews, Annual Blood tests and Medication reviews are carried annually usually around your Birthday Month. Please remember to book your annual appointments no later than your birthday month. If you are overdue for your medication review, we will get in touch with you.
Prescription charges
Find out more about prescription charges (nhs.uk).
What to do with old medicines
Take it to the pharmacy you got it from or bring it in to the surgery. Do not put it in your household bin or flush it down the toilet.