The Community Urgent Eyecare Service (CUES) going live on the 1st July 2025.
If a patient calls or presents to your practice please signpost them to our Telemedicine Hub, 0303 003 5598.
Please do not send them directly to a local optical practice.
Our Hub team are available from 9:00 – 17:00 Monday to Saturday to support patients, assessing eligibility for the service, managing via Telemedicine and where required, booking face to face appointments with local optical practices or making onwards referrals to secondary care.
This service is designed to provide timely and expert care for urgent and recent onseteye problems. It is delivered by trained optometrists in the community and via ourTelemedicine Hub, allowing patients to get the help they need without having to go to their GP or hospital. Service Eligibility
This service is available to adults and children registered with a GP in Shropshire,
Telford and Wrekin ICB presenting with a recent onset urgent or minor symptomatic
eye conditions that require consultation.
Eligible problems include:
- Sudden or recent onset of blurred vision
- Ocular pain or discomfort
- Red eye
- Foreign body removal
- Emergency contact lens removal (not by the fitting practitioner or practice)
- Dry, itchy, or gritty eye
- Epiphora (watery eye)
- Trichiasis (in-growing eyelashes)
- Lumps and bumps in the vicinity of the eye
- Flashes/ floaters
Patients that are not eligible for this service should go to A and E
- Severe eye pain – eye pain that patient is unable to tolerate
- Chemical injuries or household chemical (bleach, acid etc) – wash out
continually - Sharp Trauma – facial/eye lacerations or glass injuries
- Recent Eye Surgery – symptoms one month or less after surgery, patients are
asked to contact the Cataract Surgery Treatment Centre as per discharge
instructions