Practice Waiting Times and Performance

Did you know that 97.5% patients are seen within 14 days of booking their appointment at Portcullis? To be fair the average for all Shropshire practices is very good at 89% but we are delighted with our latest figures for practice access which are excellent.

This is reflected in our excellent patient satisfaction rate which is one of the highest in Shropshire with 91% of patients rating their overall experience as good (national average is 75%)

Portcullis Surgery waiting times are low and have been low for sometime, our staff have worked very hard to improve access over the past year!

We have increased the number of appointments provided and currently offer an average of 671 appointments per 1000 patients at our practice which is one of the highest number of appointments per patient in Shropshire. (the average number of appointments offered by GP practices in Shropshire is 454 appointments per 1000 patients)

Current waiting times

Urgent appointments: call back within hours everyday with the Duty Clinician.

Routine appointments:

Routine appointments are available in most cases within a week or two, so please call the practice on 01584 872939 if you need an appointment.

Alternatively you can send us an online message on our portal. https://florey.accurx.com/p/M82043