Appointments and the Importance of Continuity of Care
At Portcullis Surgery we value and support community projects that promote health and wellbeing. We recognise the important role these initiatives play in supporting our patients and the wider community.
Our priority is to ensure our patients can access care directly within the practice when they need it. Portcullis waiting times are low, routine appointments are available in most cases within a week, so please call the practice on 01584 872939 if you need an appointment. Alternatively you can send us an online message on our portal. https://florey.accurx.com/p/M82043
We will always offer appointments with our clinicians first and actively promote our patients to book with the same clinician who knows them so they can form lasting relationships with trusted clinicians.
- For any medical condition that is serious or persistent, a Doctor or Advanced Practitioner should always be your first point of contact. Only doctors (and other qualified medical professionals) can assess your symptoms, order tests, and make an accurate diagnosis.
- Advice from a pharmacist is a good idea for minor conditions or issues such as a cold or a mild skin condition. Nevertheless you should always call the practice and talk to or see a GP or Advance Health Practitioner if:
- Your symptoms are severe or worsening
- You have a long-term condition that may be affected
- You are unsure about the seriousness of your illness
- All Children, especially a child under the age of 1 year (for most conditions)
- You’ve already tried Over the Counter treatment without improvement
For your convenience we also have weekly drop-in nurse clinics on Wednesdays (2-4pm) and Thursdays (5-6.30pm) for young people to access help and advice without the need for a pre-booked appointment.
This service is available for all our registered patients who are under 30 years of age. All you need to do is turn up and ask to be seen in the “drop in” clinic.
