Community Urgent Eye Care Service (CUES)

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We are please to share the news that there is a new service for eye conditions called The Community Urgent Eyecare Service (CUES). This service is going live on the 1st July 2025.

If you have an urgent eye problem please call the Telemedicine Hub, 0303 003 5598.

The Hub team is available from 9:00 – 17:00 Monday to Saturday to support patients, assessing eligibility for the service, managing via Telemedicine and where required, booking face to face appointments with local optical practices or making onwards referrals to secondary care.

This service is designed to provide timely and expert care for urgent and recent onseteye problems. It is delivered by trained optometrists in the community and via ourTelemedicine Hub, allowing patients to get the help they need without having to go to their GP or hospital. Service Eligibility

This service is available to adults and children registered with a GP in Shropshire, Telford and Wrekin ICB presenting with a recent onset urgent or minor symptomatic eye conditions that require consultation.

For more information visit the following page

Eligible problems include:

  • Sudden or recent onset of blurred vision
  • Ocular pain or discomfort
  • Red eye
  • Foreign body removal
  • Emergency contact lens removal (not by the fitting practitioner or practice)
  • Dry, itchy, or gritty eye
  • Epiphora (watery eye)
  • Trichiasis (in-growing eyelashes)
  • Lumps and bumps in the vicinity of the eye
  • Flashes/ floaters
Community Urgent Eyecare Service(CUES)