Out of Hourslogo

Nights and Weekends Out of Hours Service

Shropshire Doctors Co-operative Ltd (Shropdoc) provides urgent medical services for patients when their own surgery is closed and whose needs cannot safely wait until the surgery is next open, i.e. evenings, weekends and bank holidays.


PATIENT MESSAGE: NHS 111 SERVICE

NHS 111 service to take calls out-of-hours across Telford and Wrekin and Shropshire from 17 July 2018

From Tuesday 17 July 2018, patients across Telford and Wrekin and Shropshire who need urgent out-of-hours medical help or advice will need to call 111.

The NHS 111 service will replace the current out-of-hours GP telephone access service provided by Shropdoc in Shropshire and Telford & Wrekin in line with national policy to provide a consistent, integrated approach to urgent care; but any patients that need to see a clinician out-of-hours will still be seen by a local GP or other appropriate clinician.

NHS 111 is much more than a helpline – if you’re worried about an urgent medical concern, you can call 111 to speak to a fully trained adviser. Depending on the situation, the NHS 111 team can connect you to generalist and specialist nurses, or even a GP or pharmacist, and can arrange face-to-face appointments should you need one. It is free and available 24 hours a day, 365 days a year.

There is also a new ‘ASK NHS’ app that has been designed that provides improved access to NHS 111 and other local NHS services. Advice is delivered by the virtual clinician ‘Olivia’ and she takes you through the steps of the symptom checker which can result in the booking of a GP appointment, access to NHS choices, a call back from a clinical expert or access to self-care.

You can download the ‘Ask NHS’ app via Google Play (for Android phones) or Apple App Store (for iPhones). If you need more guidance on how to download the app please click here.

If you are a patient living in Wales you should continue to use the Shropdoc number.


Out of Hours Health Care Arrangements – 0333 222 66 55

If you need urgent medical attention that will not wait until your own surgery is next open,

call 0333 222 66 55.

If your condition can not wait for 1½ hours this is likely to be an emergency

Please dial 999

Eg:

  • Choking
  • Chest Pain
  • Blacking out
  • Blood

Call: 0333 222 66 55 – One telephone number to access urgent health care when your doctores surgery is closed. (Calls are charged at local rate)

This number will put you straight through to a highly trained nurse who will assess your medical needs over the telephone. This means that:

  • The nurse will be able to give you advice if you need it
  • If a further doctor consultation is required the nurse will arrange for the doctor to contact you
  • If required the nurse will arrange for you to be contacted to attend a Doctor’s Surgery at local primary centre
  • In certain cases the nurse can arrange for you to be contacted to receive a home visit by a doctor, examples include the very elderly and bed bound patients and those where a move might make conditions worse.

This ensures patients receive treatment according to their needs.